User Guide

Purchase Process

At the Asahi Shuzo Official Online Shop, you can purchase products after becoming a member.

  • 1. Once you have decided to make a purchase, please proceed to the cart screen by clicking the "Add to Cart" button on each item's product page. To change the quantity of the purchased items, you can update the quantity on the cart screen and then click the "Recalculate Total" button to reflect the changes.
  • 2. Once you have added all the items you wish to purchase to your cart, please proceed by clicking the "Proceed to Checkout" button.
    *Please note that if your browser session expires, the items in your cart may be removed.
  • 3. When you proceed with the purchase, you will be directed to the login page. If you are already a member, please enter your email address and password, then click the login button. If you are not a member, please proceed by clicking the "Register and Purchase" button.
  • 4. Once you proceed with the purchase, please select the necessary fields on the delivery address and payment method selection screen. For members, the fields will be auto-filled, so please confirm the information.
    *Please note that even if you order multiple items at the same time, you can specify only one delivery address. If you wish to have different delivery addresses, please contact us through the inquiry form.
  • 5. Please review your order details, and if everything is correct, complete your order by clicking the "Confirm Order" button.
  • 6. The order details will be sent to the email address you provided.

Returns and Exchanges

As a general rule, we do not accept returns due to customer preference.
However, we will accept returns if the item is defective or if an incorrect item was delivered due to a mistake. In such cases, please contact us within 3 days of receiving the item.

Please note that the colors of the products and packaging shown in the photos may differ slightly from the actual items due to lighting during photography and the display settings of your monitor.

Contact Information

Phone: 0120-41-5914

Business Hours: 9:00 AM to 4:00 PM (Closed: Every Sunday, 2nd and 4th Saturdays, and Public Holidays)


Available 24/7, responses will be provided during the business hours mentioned above.